Standards of Conduct

GardaWorld Federal Services operates in a responsible manner that enhances human safety and security, conforming to international law, local laws and human rights. We conduct all of our business and security operations – and thus achieve clients’ objectives – by managing risks to all of our stakeholders including; our clients, persons working for us and on our behalf, affected communities and our supply chain.

We are committed to providing the highest quality services with the utmost transparency, integrity, and accountability.

We take any complaints or concerns, whether from customers or third parties affected by our services, extremely seriously and will always aim to deal with them as quickly and efficiently as possible. Each complaint will be dealt with by our legal staff.

If you wish to provide feedback on GardaWorld Federal Services, feel our services could be improved, or are in any way dissatisfied with our services or conduct, we invite you to provide us with details. You can do this by calling 571-814-2915, or sending an e-mail to Please provide as much detail as possible about your concern. You do not have to provide us with your name or contact details, but we will not be able to contact you in relation to the issue or provide you with feedback on its resolution if you do not.